Frequently Asked Questions                                                                                                                   

 

Customer Service

How do I contact Printing Garage Customer Service?
You can reach us by calling us at 1.844.808.2777 or sending us an email to orders@printinggarage.com. Business hours are Monday through Friday
8:00 a.m. to 5:00 p.m. Central Time.

What are your hours of operation?
We are available Monday – Friday 8:00 a.m. to 5:00 p.m. Central Time.

When can I expect a response?
We take pride in providing you exceptional Customer service and you should be contacted within the hour by one of our Print Mechanics regarding any questions you may have.

 

My Account

4. Do I have to have an account to place an order?
No, you are more than welcome to check out as a guest. However, we do encourage Customers to create an account to easily keep track of past orders and take advantage of promotions that we offer throughout the year.

5. I forgot my password. How can I reset it?
To reset your password, click here.

 

Orders

How can I make changes to an order?
To make changes to an order please call us at 1.844.808.2777. Once your order is placed it is automatically sent to our design team to be checked for any print issues. Your order is usually printed the same day that it is placed, so please contact us as soon as possible if you need to make any changes.  

Can I cancel my order?
Because orders are processed so quickly, it’s hard to cancel an order before it has started printing. If you give us a call within a few minutes after placing your order, we may be able to stop the press.

Do you offer refunds?
Since each order we process is a custom, unique order to the customer it cannot be resold. All Sales Are Final. If we verify that we made an error on our end, we will gladly re-print the order. No Refunds or Credit will be given. Customer must notify The Printing Garage within 5 business days of order acceptance to notify any defects discovered in the ordered product. All new charges related to shipping are NON REFUNDABLE, including those orders that are returned for any reason.

Is there a minimum quantity?
The minimum quantity on Printing Garage products is 50 prints. This is because the optimum quantity for our presses is 50, and it’s the same price for 1 or 50.  

Can I get a quote for an order?
Absolutely! Please contact us at 1.844.808.2777 or orders@printinggarage.com with the details of your project and we will give you a quote before you place your order.

Can I order a custom size print?
Yes! If you need a size that is not offered on our website, please send us an email of your file and let us know the size and quantity that you need and we will send you a quote before you place your order.

How can I order more than just postcards?
The Printing Garage is a full-service commercial printer. If there is a print product that you need that is not on our website please give us a call with the details of your project and we will put together a quote for you to approve.

 

File Preparation/Design

What type of files can I upload?
You can upload: PNG, GIF, JPG, PDF, CDR, PSD, AI, and TIFF.

Can I order a custom size print?
Yes! If you need a size that is not offered on our site please send us an email of your file and let us know the size and quantity that you need and we will send you a quote before you place your order.

 

Print Categories

I don’t see my industry as a category option. How do I request my industry?
To add your industry to our category options please contact us at 1.844.808.2777 or orders@printinggarage.com with the industry you would like us to include.

Can I suggest a design?
Absolutely! While we typically charge for a custom design tailored to your business, we are constantly adding new designs, and we are happy to create a new product based on your suggestions. You can reach us by calling 1.844.808.2777 or sending an email to orders@printinggarage.com.

 

Shipping

Where do you ship to?
We are able to ship your order to anywhere in the United States.

When will my order arrive?
For regions in the central U.S., orders can arrive as soon as 1-2 business days via UPS. For orders outside of central U.S., expect 3-5 business days.

Who is the shipping carrier for Printing Garage?
All of our orders are shipped through UPS. A tracking number will be provided upon shipment.

How much does shipping cost?
Before you place your order you will be able to use our shipping calculator that uses the region that the job is being shipped to and the size and weight of your order.

Do you offer expedited shipping?
Yes, in our shipping calculator will provide several different shipping options and you are able to select UPS Next Day Air for rush orders.  

 

Mailing Services

How do I place an order for mailing services?
To place a mailing order please give us a call at 1.844.808.2777 for a free consultation to ensure that you get the most out of your mailing campaign.

Is there a minimum quantity to use Printing Garage mailing services?
The USPS. requires a minimum of 500 pieces to receive the bulk postage discount for First Class Presorted mail, and a minimum of 200 pieces for Standard and Non-Profit Presort postage. We will always provide you with the best rates available for your needs.

Will the USPS mail postcards with rounded corners?
Yes, the USPS will accept rounded postcards with a maximum corner radius of 1/8".                                   

Can my postcards have variable data and mail through the USPS?
Yes! Our Graphics and Mail team work close together to ensure that every postcard that we mail meets current USPS regulations. Each piece can have different artwork, as long as the size and weight remains the same per mailing.

How can I measure my response rate for a direct mail campaign?
A great way to measure response rate is to offer a promotion in your campaign that will encourage your customers to react. Use a coupon code, or create a specific phone number or email address that is only used on the postcard, which will measure the response rate of your campaign.

What is my expected return on investment for direct mail postcards?
A great return depends on the product you are offering. For example: if you have a high-end product, such as wealth management services, one client could pay for your entire mailing campaign. According to the Direct Marketing Association, "direct mail offers strong return on marketing investment. It returns the same ROI as social media (15-17%)." Of course, this can vary depending on the product you are offering (higher value products and services may generate higher ROI). Our Print Mechanics are experts in direct mail, and we can help offer solutions for tracking and increasing your ROI to get the most out of your investment.

How much will I pay for a mailing list?
Our mailing lists start at $40 per 1000 names with a $100 minimum. Included selects at no extra charge are:
AGE  |  INCOME  |  GENDER  |  MARIAL STATUS  |  HOUSEHOLDS WITH CHILDREN  |  AGE RANGE OF CHILDREN  |  HOUSEHOLDS WITH SENIORS  |  ADDRESS TYPE INDICATOR  |  HOME VALUE  |  YEAR HOME BUILT  |  LENGTH OF RESIDENCE  |  VERIFIED HOMEOWNER

How much does postage cost when I use Printing Garage mailing services?
Presorted postage pricing depends on your particular delivery list, but we always make sure you get the best postage rate.

 

Special Offers

30. How does your FREE graphic design review offer work?
We take pride in our work and want to make sure that you and your customers receive a high quality product. Every file that is sent to us will be checked for image quality, font selection, margins, bleeds and accurate Post office regulations. If we find any issues while we review your file we will notify you before your job is sent to be printed.

31. Do you offer discounts or promotions?
Yes, we offer promotions throughout the year. We encourage you to follow us on social media and to create an account so you do miss out on any special discounts throughout the year. 

 

 

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